Privacy Policy
1. Introduction
This Privacy Policy explains how Pet Nest Helper (“we”, “us”, or “our”) collects, uses, and protects information when you use the Pet Nest Helper iOS application (the “App”), as well as any related services or websites, including petnest-helper.app (together, the “Services”).
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Services.
2. Information We Collect
Pet Nest Helper is designed primarily as a personal organizer for your pets. Depending on how you use the App, we may process the following categories of information:
- Pet information: names, species, breed, age, notes about health, feeding, grooming, habits, and other details you choose to record.
- Routine and care data: schedules, reminders, and completion status for tasks such as feeding, walks, grooming, or medication.
- Device information: basic technical information such as device model, operating system version, language, and general app usage data (e.g., screens viewed, interactions) to help improve stability and usability.
- Support communication: if you contact us via email or through a support form, we may receive your name, email address, and the content of your message.
3. How We Use Your Information
We use the information we process for the following purposes:
- To provide and maintain the core functionality of the App, including creating and managing pet profiles, routines, and notes.
- To help you organize and monitor your pets' schedules, tasks, and health-related information.
- To analyze anonymized or aggregated usage patterns in order to improve the App's design, performance, and reliability.
- To respond to support requests, technical issues, or feedback that you send to [email protected].
- To protect the integrity and security of the Services and to prevent misuse or abuse.
4. Legal Bases for Processing
Where required by applicable law, we rely on the following legal bases to process your information:
- Performance of a contract: to provide the Services you have downloaded and chosen to use.
- Legitimate interests: to maintain and improve the App, secure our systems, and support users.
- Consent: for optional features or communications where you actively choose to participate. You may withdraw your consent at any time by adjusting your settings or contacting us.
5. Data Storage and Retention
Pet-related records and routines are primarily stored on your device and, if you enable it, within your operating system's backup services (such as iCloud backups) which are governed by Apple's terms and policies. We do not access the contents of your personal pet records unless you explicitly share screenshots or data with us for support purposes.
Support communications and related technical logs are retained only for as long as necessary to address your request, maintain accurate records, and comply with legal obligations. When information is no longer required, we will take reasonable steps to delete or anonymize it.
6. Sharing of Information
We do not sell your personal information. We may share limited information under the following circumstances:
- Service providers: with trusted third parties that perform technical or analytical services on our behalf, only to the extent necessary for them to provide such services and under appropriate confidentiality and security obligations.
- Legal requirements: when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or other restructuring, your information may be transferred as part of the assets of the business, subject to continued protection consistent with this Privacy Policy.
7. International Transfers
Depending on your location and on the location of our service providers, your information may be processed in countries other than your own. Where required, we take steps to ensure that appropriate safeguards are in place so that your information receives an adequate level of protection.
8. Security
We implement technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have certain rights in relation to your personal information, which may include the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate or unnecessary information.
- Object to or request restriction of certain processing activities.
- Request data portability where technically feasible.
- Withdraw consent where processing is based on your consent.
To exercise these rights, you can contact us at [email protected]. We may ask you to verify your identity before responding to certain requests.
10. Children's Privacy
Pet Nest Helper is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children. If you are a parent or guardian and believe that a child has provided us with personal information without your consent, please contact us so that we can take appropriate steps.
11. Third-Party Links and Services
The App or website may contain links to third-party services or resources that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any such services you choose to use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your information, you can contact us at:
Email: [email protected]
Website: petnest-helper.app